tag:blogger.com,1999:blog-2726520768982943835.post4418600333815156987..comments2022-02-14T02:28:28.951-05:00Comments on Discovered Tester: Elevator Optimization Challenge: Part 2DiscoveredTesterhttp://www.blogger.com/profile/03855355676637483294noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-2726520768982943835.post-91626831591102883072012-04-11T21:20:17.046-04:002012-04-11T21:20:17.046-04:00Those would be fair questions to ask. Presumably ...Those would be fair questions to ask. Presumably if you worked for a company that tunes and optimizes elevators, there might be a reason for it, and that reasoning could potentially shed some light on what is bugging the customer.<br /><br />Some possible answers that could be given, and not all of them may apply in every situation like this.<br /><br />1. Maybe the customer is concerned that it takes him so long to reach his more private suite. (Maybe a direct access to his floor via key would be an easier solution, fix one customer's issue, but wouldn't affect the rest.)<br /><br />2. The customer might say, he notices that people spend a lot of time waiting for the elevators to come back down when they come into the building in the morning, and it seems like it takes forever to wait on them in the evening when everyone is trying to leave at the same time. (this would of course be compounded by an elevator that has to stop on multiple floors). In the case of a large Hospital this might be around the time of the Shift Changes (which are easy to find out), or it could be just an issue where too many people and too few elevators to begin with at peak time.<br /><br />3. In this case I'd presume that most people who would have responsibility to see that Elevator's are in working order, a building owner wouldn't have much knowledge of the elevator's programming per say. Odds are that's why they called you the 'elevator optimization expert.'<br /><br />those are my thoughts anyhows.DiscoveredTesterhttps://www.blogger.com/profile/03855355676637483294noreply@blogger.comtag:blogger.com,1999:blog-2726520768982943835.post-79006218247295276242012-04-02T10:31:50.299-04:002012-04-02T10:31:50.299-04:00Hi Veretax! Very good post and start of discussion...Hi Veretax! Very good post and start of discussion.<br />Here are my questions for elevator owner:<br />1.Are there any customer complaints about elevator usage? What are they?<br />2.Do you have any complaint?<br />3. Do you have any documentation about elevators program?<br /><br />My goal would be to identify the problem about elevator usage.<br /><br />Regards, Karlo.Karlo Smidhttps://www.blogger.com/profile/01048765558237756781noreply@blogger.com